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The Essentials of Services – Breaking Down the Basics

Tips for Selecting the Right PBX System

The growth of hosted-private branch exchange (PBX) solutions has caused a surplus of information regarding these said virtual telephony systems. Nevertheless, small business owners have to look into the good and bad sides of both hosted PBX and on-premise PBX systems when reviewing a new system for their offices.

Real Costs

On-premise systems usually entail a huge upfront investment, whereas hosted systems are paid for with lower monthly payments. However, buyers need to look into the entire cost of ownership of the said systems besides the initial capital needed to avail of a new phone network.

Specific or Bundled Functionality

Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. One difference, though, is how said features are packaged. Hosted PBX companies usually tie features together and charge a flat price per user. In contrast, on-premise PBX predominantly offers buyers high flexibility on the features and functionality they are interested to pay for (specifically, bringing a greater degree of customization for certain users).

In the event that customization is considered vital, buyers have to clear this up from the beginning before working with PBX providers. Buyers may need to do some homework to find a hosted provider that has the most suitable bundle for them. As an option, buyers must have a detailed list of features for hosted providers to be assured they receive an accurate price quote.

Customization Convenience

Customization is typically achievable with on-premise systems, while an in-house IT pro usually superintends the system’s deployment and management. As for hosted systems, customization is mostly taken care of by the provider. Though vendors can offer some customization, they generally cannot make highly unique customizations for each customer.

If your system needs high-level customization, on-premise PBX can be a more fitting alternative. If picking a hosted option, talk to a vendor regarding the particular customizations you need and what they hae to offer you.-

User Experience

To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. When it comes to hosted PBX solutions, voice and data packets will normally vie for priority, which diminishes voice quality. Hosted vendors might offer a Session Border Controller (SBC) device to help raise data quality, but this will substantially pull up the system’s cost and complexity.

Tech Support Costs

If you manage your own data right now, most probably you already have an IT team of your own, and having a hosted PBX system is unlikely to affect your current staff. Rather, this only passes the support tasks to a third-party and boosts to your ongoing support costs (instead of driving them down). If you still don’t have an IT staff, then hosted PBX can probably save your business from having to employ a technical staff.

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